We are hiring!

We’re seeking a compassionate and skilled Remote Advance Care Planning Facilitator to conduct meaningful ACP conversations with patients via phone or video. This is a remote, part-time role perfect for someone with healthcare experience who wants to make a tangible impact on patients’ lives without the constraints of traditional clinical practice.

What makes this role unique:

• Work entirely remotely from anywhere in the United States

• Our platform does the heavy lifting—patient identification, scheduling support, clinical context, documentation templates, and EHR integration

• You focus on what matters: having thoughtful conversations with patients about their values and preferences

• Collaborate with our AI agent “Rosemary”—you handle cases that benefit from human connection while AI scales the routine work

• Part of a small, mission-driven team that’s solving a critical problem in healthcare

Key Responsibilities

Patient Conversations (Primary Focus)

• Conduct structured ACP conversations with Medicare patients via phone or video (20-40 minutes per conversation)

• Use Affirm Health’s conversation protocols and platform to guide discussions about healthcare values, goals, and preferences

• Help patients think through important questions: What matters most to you? Who should make decisions if you can’t? What level of medical intervention aligns with your values?

• Adapt your approach based on patient health literacy, emotional state, and complexity of situation

• Recognize when cases require clinical expertise and escalate appropriately

Documentation & Workflow

• Document patient preferences using the Affirm Health ACP platform (structured templates and forms)

• Complete advance directive paperwork with patients during or immediately after conversations

• Ensure all documentation flows seamlessly into the practice’s EHR system

• Maintain detailed notes on conversation outcomes and any needed follow-up

Quality & Improvement

• Participate in regular case reviews and coaching sessions

• Provide feedback on conversation protocols and platform functionality

• Share insights on what’s working and where patients struggle

• Help refine the balance between AI and human facilitation

Required Qualifications

Experience:

• 2+ years in healthcare setting (hospice, palliative care, care management, patient navigation, or similar)

• Previous experience with advance care planning conversations strongly preferred

• Familiarity with end-of-life care and patient decision-making

• Experience with Electronic Health Records (athenahealth or Epic experience a plus)

Skills & Attributes:

• Exceptional ability to have difficult conversations with empathy and professionalism

• Active listening skills—you genuinely care about understanding what patients value

• High emotional intelligence and cultural sensitivity

• Comfortable with ambiguity and complex family dynamics

• Strong organizational skills and attention to detail

• Tech-savvy: comfortable learning new software platforms quickly

• Self-directed: can work independently while staying connected to the team

Important Note: This is a facilitation role, not a clinical position. You’ll be guiding conversations and completing forms based on established protocols—not providing medical advice or making clinical recommendations. We provide comprehensive training on our conversation methodology and clear escalation criteria.

Ideal Candidate Profile

You’re probably a great fit if:

• You’ve worked in hospice, palliative care, or care coordination and loved the patient conversation part but felt constrained by the rest

• You have a knack for making people comfortable discussing uncomfortable topics

• You’re excited about technology that makes healthcare more human, not less

• You want meaningful work that genuinely improves patient outcomes

• You value mission over bureaucracy and impact over busy work

• You’re comfortable with startup pace—things move quickly and evolve

Work Environment & Compensation
Location: Fully remote (work from anywhere in the US)
Schedule: Flexible, part-time to full-time (15-40 hours per week)

• Most conversations scheduled during business hours (patient preference)

• Some evening or weekend availability helpful but not required

• You’ll work with our scheduling team to build a workload that fits your availability